Shipping policy
Shipping Policy
At SeedsofIlm, we are committed to delivering your orders with care and efficiency. Below is our detailed shipping policy to help you understand how we handle shipping and delivery.
Processing Time
Once you place an order, it takes 2-5 business days to process and prepare your items for shipping. Please note that this processing time may vary during peak seasons or holidays.
Shipping Time
We ship to Canada, the U.S., and worldwide. Shipping times vary depending on your location:
- Canada & U.S.: 7-15 business days
- International: 10-20 business days
Please note that shipping times may be affected by external factors such as customs delays or local postal services.
Shipping Rates
We offer flat-rate shipping based on your location:
- Canada & U.S.: $4.99
- International: $4.99
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress.
Customs and Duties
For international orders, please note that customs fees and duties may apply, depending on your country’s regulations. These fees are the customer’s responsibility and are not included in our shipping rates.
Lost or Delayed Packages
If your package is lost or delayed, please reach out to us at info@seedsofilm.com. We will do our best to assist you in locating your package.
Changes to Orders
If you need to make changes to your shipping address or cancel your order, please contact us within 6 hours of placing your order. Anything after, poses the risk of not being able to be changed.
Contact Us
For any questions or concerns about our shipping policy, please contact us at info@seedsofilm.com - We're here to help!